DML Manuals and Motor Books

DML is CLOSED due to reorganisation. We will not be taking any orders until December 2017.  We apologise for any inconvenience.



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Frequently Asked Questions

 DML is CLOSED due to reorganisation.  We will not be taking any orders until

 December 2017.  We apologise for any inconvenience.

When will I Get My Order?


Delivery Times New Zealand

We deliver Posthaste Couriers and NZ Post.

Usually 3 - 5 days for new Haynes, Gregory's, Chiltons, Intertec and Clymer manuals
and used/collectable books and brochures.

We have a large inventory and source the majority of our stock from
within New Zealand, so you have no long waits for delivery.

Occasionally, if an item is out of stock, delivery may be delayed. If so you will be notified
and will have an opportunity to cancel your order if the delivery time doesn't suit you.

Goods are dispatched on receipt and clearance of payment;
New Zealand trade, library and education customers can choose to be invoiced.

 

Delivery Times Outside of New Zealand

5 - 15 working days elsewhere in the world
no matter where you are in the world we can deliver your items promptly.

Occasionally, if an item is out of stock, delivery may be delayed. If so you will be notified and
will have an opportunity to cancel your order if the delivery time doesn't suit you.

 


"Excellent to deal with. Quick delivery and I would be happy to buy from again." - S - Wellington, NZ

"Fast shipment, as described" - RR - USA

"Excellent Item, Amazing Fast Service from N.Z" - MF - England

 

 


 

How much does delivery cost?

 

Shipping New Zealand

$4.75 per order.

Postage & packaging is $4.75 for any sized order to anywhere in New Zealand including rural delivery.

 

Shipping Australia and South Pacific

 

Manuals, Parts Lists, and other Books:
NZ$11.50 for first item, NZ$7.50 per extra item.

Brochures:
Any number, NZ$7.00
You pay for the first brochure only - any others added to your order are shipped free.

Prints:
Any number NZ$9.00
You pay for the first print only - any others added to your order are shipped free.

Shipping USA, Europe, Asia and elsewhere

Manuals, Parts Lists and Books under 1kg (2.2 pounds):
NZ$27.50 for first item, NZ$25.00 per extra item.

Handbooks:
NZ$18.00 for first item, NZ$12.00 per extra handbook.

Manuals, Parts Lists and Books over 1kg (2.2 pounds):
NZ$37.50 for first item, NZ$30.00 per extra item.

Brochures:
Any number NZ$10.00
You pay for the first brochure only - any others added to your order are shipped free.

Prints:
Any number NZ$14.00
You pay for the first print only - any others added to your order are shipped free.

Original Artworks - Insured:
NZ$50.00 for first item, NZ$40.00 per extra item.

 

 


NOTE: Some large orders may cost less to ship.
We are happy to discuss shipping costs or give you a quote - email customerservice@manuals.co.nz

 

 


 

How Do I Pay?

 

New Zealanders can pay by direct credit to our account, Paypal, Visa, Mastercard, American Express and cheque.


Those who live outside New Zealand can pay by Paypal, Visa, Mastercard. 


Is It Safe To Use My Credit Card?

Once you have placed your order our site takes you directly to PayPal's secure website where you enter your credit card details.
Your credit card payment is processed by PayPal and the details are only seen by PayPal.

 

Can I Buy in US Dollars?

 

Yes, you can pay us in any currency. We will convert the exact payment due into your currency at the rate appropriate on the day of your purchase.

See our international site at www.dmldirect.com - where you will find all our items listed in US currency.

 

What If I Am Not Happy With My Order?

 

Returns are accepted on all goods provided they are returned in the condition sold and dispatched back to us by you within 3 days of reciept.

 

A full refund of the purchase price excluding delivery charges will be made. Also, if we have made a mistake in the description, delivery charges will be refunded. Please email us customerservice@manuals.co.nz to arrange any return before dispatching.

 

What Do Your Condition Gradings Mean?

 

You can see a full explanation our our condition gradings on our Store Policies page.

 

How do I know I can trust your service?

 

We have been buying, selling and collecting automotive literature for 18 years. We have over 1100 positive feedbacks at eBay and over 1800 at Trademe, and lots of happy website customers as well.

 

Our reputation as a secure and reliable service is essential in this business and we work hard to keep it.

 

We love collectable automotive literature and still get a buzz from knowing it has gone to an appreciative home. We want you to be happy too!

 

 


 

Join Our Many Satisfied Customers

  • "GR8 service. I had the purchase in my hands (delivered) to Auckland the next day" - P - Auckland

  • "A pleasure. Prompt response and quick delivery in first class condition. Understands the problems with RD deliveries" - B - Canterbury

  • "Thanks for the prompt service. The manual arrived less than 24 hours after ordering. Well done." - J - NZ

  • "Quick and easy service. Great to deal with." - C - ChCh

  • "Super fast to make contact and send manual. Very professional. Just what we were after" - A - Wellington

  • "Very friendly and lightening fast delivery of well packaged goods" - R - ChCh

 


 


DML is CLOSED due to reorganisation. We will not be taking any orders until March 2017.  We apologise for any inconvenience.

DML Manuals and Motor Books

Workshop Manuals, Handbooks and Sales Brochures for Cars, Motorcycles, Vehicles and Machinery
 

 


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